FAQs

Most of our orders are processed within 1-2 business days and delivered to you within 2-5 business days.

All international orders take about 2 weeks.

All orders outside the US: we provide International carrier options including, DHL, UPS and USPS International. We recommend DHL where possible, but the decision is yours.

The customer is responsible for all international taxes and customs duties owed. 

All orders are processed in 1-3 business days, if not sooner.

All orders are shipped on business days (Monday-Friday) excluding holidays.

Some items are available for pre-order, in which case, the estimated time until dispatch will be available in the item details.  This is only an estimate and maybe sooner/later depending on availability.

Surely Mercy is not responsible for packages once they have been scanned and delivered.

Most of our clothes are designer brands from South Korea. They're high quality but affordable.